I can state with the utmost confidence that this John dude knows how to delete and ignore. I wrote a letter voicing my concerns on this matter that did not use foul language and was in no way profane. I received no response whatsoever, not even a two word one. So, that leads me to believe that if you want a response out of these people, you have to take extreme measures.

Abby - not a resident of the state of Texas, but then the writer of the original letter wasn't either.